Frequently asked questions

Most areas have same-week availability. You can usually book a clean for tomorrow or the day after, and recurring slots typically start within a week.

After your first visit, you can request the same cleaner for future bookings — that is the default for weekly and fortnightly cleans.

You can reschedule or cancel up to 24 hours before your booking with no charge. Inside 24 hours we may charge a small fee to cover your cleaner.

Yes. Every NoxClean cleaner is interviewed, ID-checked, and references are verified before they start taking bookings.

They can, on request. Many customers prefer to provide their own products so the cleaner uses what they like.

We authorize your card when you book and capture payment after the visit is confirmed by your cleaner.

If you are not happy with your clean, let us know within 24 hours and we will arrange a re-clean or refund under our happiness guarantee.