Frequently Asked Questions

For recurring bookings, absolutely. Your slot is reserved for your professional. If they’re ever unavailable, we’ll propose a vetted replacement in advance, and the choice to accept or skip is yours.

Most areas have availability within 48 hours, with next-day slots often available. Every time shown in our calendar is one a local professional can genuinely honour.

Not at all. Many clients leave a key with a neighbour, use a keysafe or smart lock, or add access details to their booking notes. We also offer secure, managed key holding.

Not at all. We ask for no contracts, notice periods, or minimum visits. Skip or cancel effortlessly from your dashboard.

We simply ask that a vacuum, mop and bucket are available at your home. Your professional arrives with sprays and cloths, or you can choose our NOX CLEAN products option when booking.

Contact our support team straight away and we’ll arrange a replacement wherever possible. You’re never charged for a missed visit, and we’ll add a £10 credit by way of apology.

Absolutely. Share your preferences and access details in your booking at any time, and your professional will see them before they arrive.

Simply open your booking in the dashboard and select Reschedule. Any changes made more than 24 hours ahead are complimentary.

Your card is securely authorised when you book and charged only once your clean is complete, never before. Recurring bookings are charged after each visit.

Not at all. Payments are handled securely by card through Stripe, with no awkward exchanges and a receipt for every visit.

None at all. No call-out charges, no booking fees, and no card surcharges. Any travel fee for your area is always itemised transparently in your quote.

Indeed. Weekly and fortnightly bookings enjoy a loyalty saving, with weekly clients saving most. It’s applied automatically before VAT.

Simply enter it in the booking summary before you pay, and your saving will be itemised clearly in the breakdown.

Hourly services are priced on the time you reserve, fixed-price services on the scope of the job. Extras, travel and VAT are each clearly itemised before you pay. The price you’re quoted is the price you pay.

Choose end of tenancy when a letting agent or landlord will be inspecting. Your property is finished to inventory standard at a fixed price, backed by our 72-hour re-clean guarantee.

We’ll suggest the right duration based on your bedrooms, bathrooms and any extras. As a guide, a regular clean for a one-bedroom flat takes around two to two and a half hours.

Certainly. Add extras from your dashboard up to 24 hours before your clean, and your price will update instantly.

A regular clean preserves a home already in good order. A deep clean devotes extra time to the finer details: cupboard interiors, limescale, grout, skirting boards, and behind appliances. Most clients start deep, then settle into regular care.

For most homes, no. A modest travel fee applies to just a few outer postcodes and is always clearly shown before you pay.

Certain areas carry a modest adjustment for local wages and travel. It always appears clearly as a separate line in your quote.

Leave your details on our coverage page and we’ll personally let you know the day we launch near you. New areas are chosen by demand.

Nothing at all. We charge no joining fee, no subscription and nothing for insurance. Public liability cover comes included on every job.

Choose the schedule that suits you: paid every 14 days or at the end of each month. Payments are automatic, with nothing to invoice and nobody to chase.

Not at all. Jobs in your chosen areas appear in your portal, and you simply accept the ones that suit you. Declining never counts against you.

We ask for at least six months’ professional cleaning experience, photo ID, proof of address and the right to work in the UK. Your background check is on us.

Earn an average of £14.50 an hour, with travel between jobs paid on top. Specialist services, such as deep cleaning and end of tenancy, are rewarded at a higher rate.