Privacy policy

NOX CLEAN, of 103B Central Park Road, E6 3DW (“NOX CLEAN”, “we”, “us”) runs this website and the NOX CLEAN booking platform. We are the controller of the personal data described in this policy, which means we decide how and why it is used.

For anything about your data, email info@noxclean.com or call +447309848578.

• Customers who book cleans with us.
• Cleaners who apply to, or work through, our platform.
• Visitors to our website, and anyone who contacts us or joins our newsletter.

If you are a customer

• Account details: your name, email address, phone number and password (stored only in scrambled, one-way form). If you sign in with Google, we receive your name, email address and a Google account ID; never your Google password.
• Booking details: the addresses you give us, access instructions, property details, your answers to booking questions, and notes for your cleaner.
• Payment details: card payments are handled by Stripe. We never see or store your full card number. We keep the card type, its last four digits and a reference Stripe gives us that identifies the same card again.
• Communications: messages to our support team, reviews you leave, and records of emails we send you.
• Referrals: if you join through a friend’s link or share your own, who referred whom and any rewards.

If you are a cleaner

• Application and profile: your name, contact details, experience, the areas and services you cover, your availability and pay rate.
• Vetting documents: photo ID, proof of your right to work in the UK, proof of address and, if you provide them, a DBS certificate and insurance documents.
• Payout details: the name, sort code and account number of the bank account we pay into, and any requests to change it.
• Work records: jobs you carry out, customer ratings, earnings and payouts.

For everyone who uses an account

• Security information: the IP addresses you use your account from, the type of browser and device, and when you signed in. We use this to protect accounts and stop fraud.

Newsletter: if you sign up, your email address and a record of when and how you agreed.

Data protection law requires a lawful basis for each use of personal data. Ours are:

We never sell your personal data. We share only what each party needs:

• Your cleaner: when a cleaner is assigned to your booking, they see your name, phone number, the cleaning address, access instructions and the details of the job.
• Stripe: processes card payments and refunds, and helps prevent fraudulent payments.
• Microsoft: delivers our emails through Microsoft 365.
• DigitalOcean: hosts our website and database on servers in London.
• Google: only if you choose “Continue with Google”, to confirm who you are.
• Vetting providers: when we run background checks on cleaners.
• Professional advisers, and authorities: such as our accountants, insurers and lawyers, or the police and regulators where the law requires us to.
• If NOX CLEAN is ever sold or merged, the buyer, who would have to protect your data in the same way.

Our website and database are hosted in the United Kingdom. Some of our providers (Stripe, Microsoft and Google) may process data in other countries, including the United States. Where they do, the transfer is protected as UK law requires, for example by a UK adequacy decision or the UK International Data Transfer Agreement.

• Everything travels over an encrypted connection (HTTPS).
• Passwords are stored only as one-way hashes. Nobody at NOX CLEAN can see your password.
• Cleaners’ bank details are encrypted in our database, and are shown in full only to the few staff who make payments. Each time they are viewed, it is recorded.
• Cleaners’ identity documents are kept in private storage, never on a public web address. Only the cleaner and staff who vet cleaners can open them, and each view is recorded.
• Staff access is limited by role, and staff actions are recorded in an audit log.

We do not use advertising or analytics cookies, and we do not track you across other websites.

To keep you signed in and remember a booking you are part-way through, our website stores a few items in your browser’s local storage: your sign-in session, a booking draft, a referral code you arrived with, and which notices you have closed. They stay on your device and you can clear them in your browser settings.

Two services set their own cookies when you use them:

• Stripe, on the payment step, to detect and prevent fraudulent payments.
• Google, on sign-in pages, if you use “Continue with Google”.

These are strictly necessary for the service you ask for, so they do not need your consent.

Under UK data protection law you can ask us to:

• give you a copy of the personal data we hold about you;
• correct anything that is wrong or incomplete;
• delete your data, where we no longer have a reason to keep it;
• limit how we use it, or object to our using it on the basis of legitimate interests;
• send you, or another organisation, the data you gave us in a common format;
• stop using it for marketing, at any time.

You can update most of your details yourself in your account. For anything else, email info@noxclean.com. We reply within one month and do not charge for this.

If you are unhappy with how we have handled your data, please tell us first so we can put it right. You can also complain to the Information Commissioner’s Office at ico.org.uk or on 0303 123 1113.

We send the newsletter and offers only if you agreed to them. Every one has an unsubscribe link, and you can also ask us to stop at any time. Service emails, such as booking confirmations and security alerts, are not marketing and are part of using your account.

Some checks run automatically, for example flagging a referral where two accounts share a phone number, address, card or network, or flagging a bank-detail change requested from a new location. A flag only sends the case to a member of our team, who makes the decision. We do not make decisions with legal or similarly significant effects about you by automated means alone.

Our service is for adults. You must be 18 or over to create an account, book a clean or work as a cleaner.

We update this policy when the way we use data changes. The date at the top shows when it last changed. If a change affects you significantly, we will tell you by email before it takes effect.

Email info@noxclean.com, call +447309848578, or write to NOX CLEAN, 103B Central Park Road, E6 3DW. You can also read our terms of service.