Support centre

Bookings & scheduling

• Reschedule or cancel free of charge up to 24 hours before a visit.
• Change your extras from the booking page any time before the cleaner starts.
• Recurring cleans roll forward automatically — pause or stop them from your account.

Payments & refunds

• Cards are charged after the visit is confirmed, not when you book.
• Recurring cleans bill per visit using your saved card.
• Refunds return to the original card within 5–10 working days.

Your cleaner

• Every cleaner is ID-checked, reference-checked, and interviewed.
• You will see their profile and rating before the visit.
• Prefer someone else? Ask us to re-match — no explanation needed.

Access & keys

• Add access notes to your address so your cleaner knows how to get in.
• Key holding is available on request for recurring customers.
• Nobody is given access details until they are assigned to your job.

Not happy with a clean

• Tell us within 48 hours and we will arrange a free re-clean.
• Leave an honest rating — it directly affects future matching.
• Damage or breakage is covered on every visit booked through us.

Account & privacy

• Update your name, email, and mobile from your profile.
• Ask us any time for a copy of your data, or to delete your account.
• We never sell your personal information.